Network Crises in a Row Bringing Down O2 Services
August 13th, 2009
News site The Register has reported that “some” O2 subscribers are again facing network problems that seem to be affecting the company a lot these days. As it turns out, this time O2 networks are not pairing well with 2G and 3G connections, which probably has led to the whole problem. Even distant areas like Brighton and Liverpool have been experiencing technical difficulties, which shows that the problem is much bigger than it is believed to be.
The very first time that any issue came to light was a few weeks ago when a data failure resulted in users losing internet connectivity, emailing and texting functions. The problem was promptly addressed, and a flawed GPRS system was held responsible for the situation. An O2 spokesperson had apologized for the inconvenience and had promised that the situation would be completely tackled in no time.
However, another situation soon crept up when a few days later, the system again crashed, leaving roaming users with no voice or data accessibility. O2 again apologized, and had its engineers quickly fix the glitch. An O2 spokesperson assured users that everything was all right and that connections would be restored in no time.
However, the third time round, it was confirmed that something had seriously gone wrong with the O2 networks. Although the provider as usual has managed to solve the issue promptly, it has not revealed as to what the real cause behind the present malfunctioning was.
O2 every time seemed deeply apologetic for all the trouble that had been caused to its customers, but it remains to be seen if it will be able to avoid another such incident. If you require more information on broadband and on the services of various ISP’s, click on broadband reviews for consumers’ views on the service providers.
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